Shipping Policy

Thank you for shopping at furryall.com! To track your order, please reach out to us at support@furryall.com, and we’ll provide your tracking number.

Order Processing Time

Order processing time is the period from when you place your order to when we hand it off to the shipping carrier.

• Orders are typically shipped within 1-2 business days after confirmation or payment.

• Orders placed on weekends or holidays may experience slight delays.

• Our warehouse operates Monday through Friday during standard business hours, except on holidays. We take every step to minimize delays during these times.

Shipping Costs

Shipping is free for orders over $30 within the USA (excluding Hawaii and Alaska).

Can I Change My Delivery Address After Checkout?

Unfortunately, we cannot modify the shipping address once your order has been prepared for shipment or has shipped. Please ensure your address is correct at checkout.

Shipping Time & Fees

Country Shipping Time Shipping Cost

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USA 3-4 business days Free for orders over $30

Total Delivery Time = Order Processing Time + Shipping Time (varies by location)

We ship from the USA. Currently, we only deliver to the contiguous United States (excluding Hawaii and Alaska due to carrier limitations).

Delivery Address

A complete and accurate delivery address is essential. If a package is returned due to an incorrect or incomplete address, we’ll contact you to verify the details. The package can be re-shipped for an additional shipping fee. Please include a daytime phone number with your order.

Tracking Your Order

Once your order ships, you’ll receive an email with a tracking number, which will be active within 24 hours. Note that tracking updates may take 48-72 hours to appear, especially during holidays or peak seasons. If you’re unable to track your package, contact us at support@furryall.com, and we’ll resolve the issue within 48 hours.

Order Cancellations

You can cancel your order if you contact us promptly after purchase and before the order ships. If your payment is complete and the package hasn’t shipped, we’ll issue a full refund. Once the package has shipped, cancellations are no longer possible.

Lost Shipments

If you believe your package has been lost by the carrier, please contact us at support@furryall.com. We’ll work directly with the carrier to resolve the issue. Customers should not file claims directly with the carrier, as this may result in a mishandled, partially paid, or denied claim. furryall.com is not responsible for claim outcomes if a customer initiates a claim directly.

If a shipment is confirmed lost by the carrier, we’ll refund the approved claim amount to your original payment method.

• USPS (contiguous 48 states): Considered lost after 30 days from the last tracking update.

• USPS (territories or international): Considered lost after 60 days from the last tracking update. Note: Shipments withheld or confiscated by Customs are not considered lost.

• FedEx/UPS: Considered lost once the carrier confirms the loss in writing after an investigation.

Contact Us

For any questions or concerns, email us at support@furryall.com.